I like to write things.
The best way I've found to reflect on what I've learned and retain knowledge is by writing about it. In addition to writing several books and video series for O'Reilly, I occasionally write articles for various publications. I also post things on Medium with some regularity. Want me to write something for your publication? Get in touch.
Increase your design influence by understanding your organization’s decision-making style
In this post for athenahealth Design's Medium publication, I share a model called the Competing Values Framework (Cameron & Quinn, 2011) to help designers diagnose and navigate the different cultures we have to work within, and increase their influence within those cultures.
The Politics of Design Systems: Keeping Stakeholders and Team Members Invested through the Process.
Design systems require significant organizational effort. Its champions can follow these practical tips to gain buy-in and create a clear vision for its future.
Empathy in the Enterprise: Conferences as a Research Venue
I discuss pros/cons and best practices for using conferences as a research venue. Based on my experiences both doing research for Pegasystems during our annual sales conference, and on the year and a half I spent studying Drupal contributors at sprints and conferences across the world for my Master's thesis.
Inside Axure: Transitioning a team from comps to interactive prototypes
I shared lessons learned from working with designers at Harvard Business Review to move away from wide-screen comps to interactive and adaptive Axure prototypes.
Learning UX Fundamentals
In this 3-hour video course for O'Reilly, I break down the fundamentals of UX design, from basic human factors principles to conducting effective research to information architecture and design. This course is great for absolute beginners to the UX field.
Designing with Empathy
In this 3-hour video course for O'Reilly, I take a deep dive into cultivating empathy in the design process. In addition to the basics of user research, I cover different ways to present research findings, discuss case studies, and talk about how to bring empathy for users throughout your organization. This course is best for people who have been in the field for a while, but want to better understand how to bring user insight into their work on a regular cadence.
Talking Drupal #61
I stopped into the Talking Drupal podcast to talk about what it means to be a UX designer, and how my work has evolved over the years. I also took some time to promote Design 4 Drupal Camp, and to discuss a fun IA research project I worked on at the Bentley User Experience Center.
Drupal for Designers
This book is a compilation of three short guides—Planning Drupal Projects, Design and Prototyping for Drupal, and Drupal Development Tricks for Designers—plus exclusive "director’s material." If you’re familiar with HTML and CSS, but struggling with Drupal’s learning curve, this is the book you’ve been looking for. Note: this book is focused on Drupal 7.
Creating a sustainable strategy for prioritizing product-wide design debt
In this article, I lay out the approach I helped Collector create for diagnosing, cataloging and managing UX Debt throughout the product.