Graduate work in design strategy and innovation

During my graduate studies in Bentley University's Human Factors program, I augmented my decade-long experience in visual and web design with coursework in research, design strategy, leadership and innovation.

The details

Highlights included:

  • Working as a graduate research assistant at the Bentley User Experience Center, providing usability testing and prototyping expertise for the Center's clients and running the usability lab;
  • Traveling through France to learn about innovation in a global context, which culminated in a research study on the relationship between French language/culture and open source contribution in the Drupal project;
  • A comprehensive study on the challenges of contributing to Drupal, which included literature review, interviews with dozens of contributors, survey research and ethnographic observation at half a dozen Drupal contribution sprints;
  • Research and design strategy projects for Intuit, Solium Shareworks and the Drupal project.


Experience Strategy for Intuit

I worked with a team of Bentley HFID students to organize research, synthesize findings and create customer journey maps and a set of design principles to create emotionally transformative product experiences at Intuit.

Mobile Strategy for Solium Shareworks

I worked with a small team of graduate students to conduct competitive analysis and create a mobile strategy for Solium Shareworks.

Ethnography of Drupal contributors

As part of my graduate studies at Bentley, I elected to do a Master's thesis on the experiences, motivations and frustrations of Drupal contributors.
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