Design leadership at athenahealth
As the UX Architect for athenaClinicals, I help product leadership and teams unpack the most gnarly, complex problems facing Clinicals in the future, and figure out what we should do about them. Prior to this role, I also served as a UX Zone Lead within a few zones across the organization, managing product designers and leading UX strategy for complex ordering and clinical administrative workflows, as well as complex billing workflows.
- Kicked off and oversaw an effort to improve the experience of surgeons and other specialists who need to switch their time between clinic and acute care settings. The resulting work, which included discovery, design and architecture enhancements, and a longer-term vision scenario, galvanized teams across two separate product initiatives.
- Support teams in framing longer-term initiatives into meaningful slices of work for sequencing. Provide mentoring, facilitation and lean frameworks for documenting and defining problems and hypotheses.
- Worked with Product Manager and Product Analytics partners to help define and communicate product strategy for Claims Readiness workflows within the core Ambulatory product. Combined foundational research with product analytics and design thinking activities (service blueprints, problem statements) to help frame potential opportunities. The resulting North Star document helped lay a foundation for the product's long-term strategy.
- In Collector, worked with a design lead from the Hospital Clinicals product to map the end-to-end process of ordering, dispensing and billing for medications. The resulting research led to adjustments in the Clinicals roadmap to address critical user pain points that impacted both clinician and revenue cycle users.