Design leadership at athenahealth
As Experience Lead within Orders and Results, I manage the design team responsible for core ordering and task management workflows within the Clinicals EHR product. I also partner with my Engineering, Product and Patient Safety Leads to help shape the design vision and product roadmap. Prior to joining Clinicals, I spent a year working as the zone lead for Claims Readiness, where I focused on pre-claim activities for the Collector product.
- Kicked off and oversaw an effort to improve the experience of surgeons and other specialists who need to switch their time between clinic and acute care settings. The resulting work, which included discovery, design and architecture enhancements, and a longer-term vision scenario, galvanized teams across two separate product initiatives.
- Support teams in framing longer-term initiatives into meaningful slices of work for sequencing. Provide mentoring, facilitation and lean frameworks for documenting and defining problems and hypotheses.
- Worked with Product Manager and Product Analytics partners to help define and communicate product strategy for Claims Readiness workflows within the core Ambulatory product. Combined foundational research with product analytics and design thinking activities (service blueprints, problem statements) to help frame potential opportunities. The resulting North Star document helped lay a foundation for the product's long-term strategy.
- In Collector, worked with a design lead from the Hospital Clinicals product to map the end-to-end process of ordering, dispensing and billing for medications. The resulting research led to adjustments in the Clinicals roadmap to address critical user pain points that impacted both clinician and revenue cycle users.