In this 3-hour video course for O'Reilly, I take a deep dive into cultivating empathy in the design process. In addition to the basics of user research, I cover different ways to present research findings, discuss case studies, and talk about how to bring empathy for users throughout your organization. This course is best for people who have been in the field for a while, but want to better understand how to bring user insight into their work on a regular cadence.