Right now, I'm the Product Design Architect for athenaClinicals at athenahealth, working on a range of strategic initiatives including specialty support, EHR Configurability, and Clinical Content. I also chair the Clinician Experience Workgroup for the HIMSS EHRA.
I also write and say things in front of people, online and in person.
The MIT Designing for Health Conference took place at MIT Sloan on December 6, 2018. Here are some of my key takeaways.
I led an internal discovery initiative to clarify the link between EHR configuration, feature adoption, and provider satisfaction - which resulted in changes to how we measure release awareness, improvements to release documentation, and a new initiative to define what "optimal configuration" might look like.
I joined forces with Lorie Lin, a seasoned PM in Clinicals, to discover and define a purpose-built ASC solution. Over the course of a summer, we created a clear human-centered vision for the product, crafted a now/next/later roadmap, and worked with leadership to align teams and resources around the vision.
Working with Product and Engineering partners, I oversaw an initiative to lay out a design strategy and feature roadmap for improving the experience of high-volume specialty clients. The resulting experience vision helped inform a 3-5 year business plan and roadmap for Orthopedics clients.