Moving to Clinicals as part of a major restructuring, I helped lead a zone that owned ordering, results, and the Clinical Inbox. During my tenure, we overhauled the Clinical Inbox, improved authorization workflows on orders, and upgraded the mechanism for auto-populating patient med lists. Through it all, I worked with my cross-functional peers to maintain a sense of stability through a tumultuous time in the company's history — including lockdown.
design research and strategy
Passionate nerd who turns ambiguous problem spaces into long-term strategy, with clear signposts along the way.
I started as one of those Oregon Trail kids who grew up playing games on PCs my father built when he was bored. In the 90s, I leaned into performing arts and activism, cementing my ability to envision and create a different reality. These foundations have informed a career in design and research for products and orgs that make people better at what they do.
Here's just a few examples of work I've done recently:
- Claude-powered analysis of over 7000 questions asked of the Sage Chart Assistant, outlining behavior patterns that map to improvements in several AI-powered features in various stages of product maturity
- Comprehensive research into how providers mix and match Voice, Ambient, and Conversational AI solutions to accelerate clinical documentation, informing Clinicals' Voice/Conversational strategy into 2027 and beyond
- Designing and prototyping Claude Skills to accelerate desk research using the Marvin MCP, after rolling out and enabling the platform across athenahealth's Product/UX organization
- Mapping the end-to-end workflow for Hospital/ER Follow up and Transitional Care Management, linking each step of the workflow with the content needed from CCDA and Faxed documents