Solving tough design problems with data, empathy, and a wicked sense of humor.
I'm an experienced UX strategist, designer and researcher, who's been working in the design industry for over 20 years, most of it on the web. I'm currently a Principal Designer at athenahealth, where I lead the Claims Readiness zone for athena's flagship Collector product. I'm also the current Managing Editor of UXPA Magazine, where I help UX professionals share their knowledge with the professional community.
Before joining athenahealth, I was Director of Digital Experience at Pegasystems, where I built and led a small but mighty team of UX professionals creating world-class experiences for the company's global web properties. I also worked with Harvard Business Review to bring UX research and responsive Axure prototyping into their Agile development process, and I spent over 10 years running the zen kitchen, a small design consultancy specializing in branding and Drupal web design for small businesses.
I've written a bunch of books and training courses for O'Reilly, including video courses on UX, and the Drupal for Designers book series. I also contributed several foundational chapters to The Definitive Guide to Drupal 7 (Apress, 2011). I speak regularly on Drupal, UX Design, and social entrepreneurship, should you want to talk to me about speaking at your next event.
I'm currently based in Watertown, MA, where I live with my husband, our 2 beautiful daughters, and a one-eyed cat named Persephone.