What I Do

My work finds and explains patterns 📈 in ways that engage audiences 🎭, delight customers, and give shape 📐 to amorphous problem spaces.

Recent efforts include leading conversations among physicians, and nurses to define the "ideal note" to receive from other sources, and driving discovery/definition work across several company-wide strategic initiatives.

🧠 Select Case Studies

June - December 2019

UX vision and product strategy for Proceduralists

Working with Product and Engineering partners, I oversaw an initiative to lay out a design strategy and feature roadmap for improving the experience of high-volume specialty clients. The resulting experience vision helped inform a 3-5 year business plan and roadmap for Orthopedics clients.

Summer-early Fall 2021

Defining an offering for Surgical Centers

I joined forces with Lorie Lin, a seasoned PM in Clinicals, to discover and define a purpose-built ASC solution. Over the course of a summer, we created a clear human-centered vision for the product, crafted a now/next/later roadmap, and worked with leadership to align teams and resources around the vision.

Spring-Summer 2021

Exposing the link between EHR configuration and Clinician Experience

I led an internal discovery initiative to clarify the link between EHR configuration, feature adoption, and provider satisfaction - which resulted in changes to how we measure release awareness, improvements to release documentation, and a new initiative to define what "optimal configuration" might look like.

🎭 Words and Sounds

July 19, 2019

Podcast/Webinar

My work finds and explains patterns 📈 in ways that engage audiences 🎭, delight customers, and give shape 📐 to amorphous problem spaces.

🧠 Select Case Studies

UX vision and product strategy for Proceduralists

Defining an offering for Surgical Centers

Exposing the link between EHR configuration and Clinician Experience

🎭 Words and Sounds

UX Strat Podcast: On Experience Mapping

Mapping complex workflows to gain cross-product alignment

Creating a sustainable strategy for prioritizing product-wide design debt

Increase your design influence by understanding your organization’s decision-making style

The Politics of Design Systems: Keeping Stakeholders and Team Members Invested through the Process.