Writing & Speaking

If there's one thing I love more than learning, it's sharing what I've learned.

Periodically, I'm given the opportunity to run my mouth in front of people. Whether it's a conference presentation, podcast, article or white paper, people have found value in the wisdom I have to share. If you'd like me to do an article or presentation for your team, drop me a line sometime.

August 4, 2020
Conference Talk

Storytelling as a UX Superpower

Stories are a fundamentally human way to connect, and are critical for moving meaningful work forward. Understanding the type and structure of the story you're telling is a secret to success.

Leadership by Design: Home Edition
Download Deck on Slideshare
August 30, 2019
Conference Talk

Mapping Medication Workflows to build cross-product alignment

In this case study, Dani Nordin and Janna Dupree, of athenahealth and Nuance, discuss how they used cross-product research and experience mapping to bring alignment to teams across two flagship product lines.

UXPA Boston Meetup, UX Strat 2019
Download Deck on Slideshare
July 18, 2019
Podcast/Webinar

UX Strat Podcast: On Experience Mapping

I spoke with the head of the UX Strat Conference about using experience maps to build team alignment across disconnected touchpoints, as a prelude to my talk at the annual conference in 2019.

July 17, 2019
Conference Talk

Mapping complex workflows to gain cross-product alignment

In this case study, Dani Nordin and Janna Dupree, of athenahealth and Nuance, discuss how they used cross-product research and experience mapping to bring alignment to teams across two flagship product lines.

UXPA Boston Monthly Meeting, Boston MA
Link to Slides
October 29, 2018
Article

Increase your design influence by understanding your organization's decision-making style

In this post for athenahealth Design's Medium publication, I share a model called the Competing Values Framework (Cameron & Quinn, 2011) to help designers diagnose and navigate the different cultures we have to work within, and increase their influence within those cultures.

athenahealth Design
Full Article