If there's one thing I love more than learning, it's sharing what I've learned.
Periodically, I'm given the opportunity to run my mouth in front of people. Whether it's a conference presentation, podcast, article or white paper, people have found value in the wisdom I have to share. If you'd like me to do an article or presentation for your team, drop me a line sometime.
Storytelling as a UX Superpower
Stories are a fundamentally human way to connect, and are critical for moving meaningful work forward. Understanding the type and structure of the story you're telling is a secret to success.
Mapping Medication Workflows to build cross-product alignment
In this case study, Dani Nordin and Janna Dupree, of athenahealth and Nuance, discuss how they used cross-product research and experience mapping to bring alignment to teams across two flagship product lines.
UX Strat Podcast: On Experience Mapping
I spoke with the head of the UX Strat Conference about using experience maps to build team alignment across disconnected touchpoints, as a prelude to my talk at the annual conference in 2019.
Mapping complex workflows to gain cross-product alignment
In this case study, Dani Nordin and Janna Dupree, of athenahealth and Nuance, discuss how they used cross-product research and experience mapping to bring alignment to teams across two flagship product lines.
Increase your design influence by understanding your organization's decision-making style
In this post for athenahealth Design's Medium publication, I share a model called the Competing Values Framework (Cameron & Quinn, 2011) to help designers diagnose and navigate the different cultures we have to work within, and increase their influence within those cultures.


