Making things that people want to use. One team at a time.

Over the past 20 years, I've designed and built logos, websites and marketing materials. I've spoken on stages, written a few books, taught courses on UX and design, and helped teams improve their digital experiences. Since 2014, I've focused my energy on helping organizations establish, build and mature their UX practice. Sound interesting? Let's chat.

Design leadership at athenahealth

As Experience Lead within Orders and Results, I manage the design team responsible for core ordering and task management workflows within the Clinicals EHR product. I also partner with my Engineering, Product and Patient Safety Leads to help shape the design vision and product roadmap. Prior to joining Clinicals, I spent a year working as the zone lead for Claims Readiness, where I focused on pre-claim activities for the Collector product.

Leading user-centered design at Pega Digital

The Digital team at Pegasystems creates, maintains and continuously improves the global websites that help people learn, build with, sell and buy Pega applications. Over the course of 2.5 years, I built a core team of UX professionals, raised the profile of UX throughout the company's Digital organization, and launched some pretty cool stuff.

Establishing a UX practice at Harvard Business Review

When Harvard Business Review re-launched with a new, responsive design, they created a series of user-centric tenets that they needed help living up to. They brought me in to help them establish a UX practice and make UX improvements to the website.

Graduate work in design strategy and innovation

During my graduate studies in Bentley University's Human Factors program, I augmented my decade-long experience in visual and web design with coursework in research, design strategy, leadership and innovation.

Facilitating UX & front-end contribution within the Drupal community

Since 2008, I've been actively involved in the Drupal community as a voice for design, UX and front-end development. In addition to co-organizing Boston's Design 4 Drupal Camp until 2016, I've worked hard to help the community find consensus on UX and front-end development issues, and to recognize contributions to the project that go beyond code commits.

Rearchitecting to support a College-wide intranet

Berklee College of Music, an internationally renowned music school, was moving into a second phase of its site redesign. As part of this project, I worked with the College's web team to help rearchitect several areas of the website to support an intranet, messaging framework, and staff/student directory behind a protected area of the website.