Making things that people want to use. One team at a time.
Over the past 20 years, I've designed and built logos, websites and marketing materials. I've spoken on stages, written a few books, taught courses on UX and design, and helped teams improve their digital experiences. Since 2014, I've focused my energy on helping organizations establish, build and mature their UX practice. Sound interesting? Let's chat.
Design leadership for hospital revenue cycle at athenahealth
As UX Zone Lead within Claims Readiness, I partner with the Engineering and Product Leads to understand the needs of our hospital revenue cycle clients, and help shape the design vision for core workflows in the Collector product for hospitals.Read the Case Study
Leading user-centered design at Pega Digital
The Digital team at Pegasystems creates, maintains and continuously improves the global websites that help people learn, build with, sell and buy Pega applications. Over the course of 2.5 years, I built a core team of UX professionals, raised the profile of UX throughout the company's Digital organization, and launched some pretty cool stuff.Read the Case Study
Establishing a UX practice at Harvard Business Review
When Harvard Business Review re-launched hbr.org with a new, responsive design, they created a series of user-centric tenets that they needed help living up to. They brought me in to help them establish a UX practice and make UX improvements to the website.Read the Case Study
Graduate work in design strategy and innovation
During my graduate studies in Bentley University's Human Factors program, I augmented my decade-long experience in visual and web design with coursework in research, design strategy, leadership and innovation.Read the Case Study
Facilitating UX & front-end contribution within the Drupal community
Since 2008, I've been actively involved in the Drupal community as a voice for design, UX and front-end development. In addition to co-organizing Boston's Design 4 Drupal Camp until 2016, I've worked hard to help the community find consensus on UX and front-end development issues, and to recognize contributions to the project that go beyond code commits.Read the Case Study
Rearchitecting Berklee.edu to support a College-wide intranet
Berklee College of Music, an internationally renowned music school, was moving into a second phase of its site redesign. As part of this project, I worked with the College's web team to help rearchitect several areas of the website to support an intranet, messaging framework, and staff/student directory behind a protected area of the website.Read the Case Study